Shipping policy

This Shipping Policy is issued by Mobility Momentum, the operator of the Mobility Momentum online store.

Effective Date: August 27, 2026

1. Introduction

At Mobility Momentum, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed through mobilitymomentum.com .

  • Service name: Standard Shipping
  • Price: Free shipping on most orders within the continental United States, excluding Alaska and Hawaii
  • Handling time: 1 to 3 business days
  • Transit time: 5 to 8 business days
  • Total delivery time: 6 to 11 business days
  • Destination: United States
  • Coverage: All products unless otherwise stated on the product page

2. Shipping Destinations

United States

  • We currently ship within the continental United States, consisting of the 48 contiguous states and Washington, D.C.
  • We do not currently ship to Alaska, Hawaii, or United States territories.
  • We do not ship to P.O. boxes that cannot accept carrier deliveries.

Future Expansion

We plan to add more shipping regions in the future. When we do, this policy will be updated.

3. Shipping Costs

  • Standard shipping: Free shipping on most orders within the continental United States, excluding Alaska and Hawaii

All applicable shipping costs are displayed at checkout. There are no hidden shipping fees from us. Sales tax, where applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total estimated delivery time: 6 to 11 business days from the date you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit.

Business days are Monday through Friday, excluding holidays. If an item requires additional processing or delivery time, a notice will appear on the applicable product page. Product-specific delivery information will override the general estimate above.

5. Shipping Methods and Carriers

Orders are shipped through trusted national carriers. We may use USPS, UPS, FedEx, or a similar service depending on the destination and package size.

Shipment Tracking

You will receive a tracking number and tracking link by email when your order ships.

Insurance

Shipments may be insured against loss or damage. Contact us promptly if there is an issue with your shipment.

6. Order Tracking

After your order ships, you will receive an email containing your tracking number and a link you can use to follow the delivery.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated 6-to-11-business-day delivery window, email us at support@mobilitymomentum.com or call us at 510-693-6843 .

Packages Marked as Delivered but Not Received

  • Confirm that your shipping address is correct.
  • Check around the delivery location and with neighbors or building management.
  • Contact us so we can assist with a carrier trace.

Damaged Packages

  • Photograph the packaging, shipping label, and damaged item.
  • Contact us within 48 hours at support@mobilitymomentum.com .
  • Include your order number and a description of the damage.

We will review the information and arrange an appropriate replacement or refund.

8. Missing Items

If an item is missing from your package, contact us within seven days of delivery. Include your order number and the missing item’s details. We will review the issue and send the missing item or issue an appropriate refund.

9. Returns and Refunds

We accept returns for most eligible items within 30 days of delivery. Items must be unused, undamaged, and returned with their original packaging and accessories. Certain items may not be returnable. Review our full Return and Refund Policy for details.

  • Return shipping: The customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Refund timing: Refunds are processed to the original payment method within 14 days after we receive and inspect the returned item.

10. Address Accuracy

Please enter and review your shipping address carefully at checkout. We are not responsible for deliveries made to addresses entered incorrectly by the customer.

If a package is returned to us because of an incomplete or incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

11. Contact Information

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when the updated policy is posted on this page.

Thank you for shopping with Mobility Momentum.